Loan Processor

Career Details

Full Time Kirby Branch Posted on 1/13/2026

Job title: LOAN PROCESSOR
Reports to: OPERATIONS OFFICER, LOANS
Department: loans
FLSA status: nonexempt

SUMMARY: Processes commercial and consumer loans. Provides customers with courteous customer service in person or over the phone. Enters and maintains loan information in computer system.

DUTIES & RESPONSIBILITIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
 

• Types and prepares loan documents in loan processing system.
• Manually or electronically inputs loan to core system.
• Inputs information for tracking of collateral; including but not limited to financial statements and UCC filing.
• Assists customers by providing information regarding loans.
• Answers telephone; assisting customers, lending officers and other employees as needed.
• Reviews incoming credit reports
• Images and updates documents as received.
• Interfaces with appropriate personnel to exchange information and update records.
• Gathers information needed for regulators and auditors.
• Assists with any job function of the loan department as needed.
• Backs up supervisor with balancing, training and assists with month-end reports.
• Maintains knowledge of changes to banking regulations, bank policies and bank procedures.
• Provides prompt resolution of customer complaints, concerns and inquiries.
• Performs other duties as assigned by management.

 SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• One to two years’ banking experience preferred.
• Customer service skills

• Excellent verbal & written communication skills
• Excellent grammatical & spelling skills
• Computer proficiency and the ability to learn & use specific software.
• Understanding of bank operations and familiarity with the credit process
• Commitment to excellence & high standards
• Strong organizational skills; able to manage priorities & workflow.
• Strong interpersonal skills
• Ability to understand & follow written & verbal instructions.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgment with the ability to make prompt & sound decisions.
• Creative, flexible, and innovative team player
• Ability to work independently and as a member of a team.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail
• Ability to effectively communicate with people at all levels & from various backgrounds.
• Must be able to speak, read, write & understand the primary language used in the workplace.
• Must be able to handle customers with professionalism.
• Must have general knowledge of banking policies & procedures. 
• Desire to represent Schertz Bank & Trust in a professional and ethical manner at all times.

 PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is frequently required to sit and reach with hands and arms.

WORK ENVIRONMENT:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Full time position
• Normal working hours are 8:00 AM – 5:00 PM Monday thru Friday.
• Some overtime may be required.
• Professional dress code is required.
• The noise level in the work environment is usually moderate.