Privacy Policy

Protecting Your Privacy
At Schertz Bank & Trust, we understand how important privacy is to you and protecting your privacy is of the utmost importance to us. You, our valued customer, have chosen to do business with us, and we understand our obligation to keep the information you provide to us secure and confidential. Protecting your personal banking information is one of our most significant responsibilities and we value the confidence you have placed in our financial institution. The standards and guidelines described below are used to enforce our commitment to you and are based on federal laws and state statutes.

Collecting and Keeping Your Information Secure
In the process of conducting business, Schertz Bank & Trust employees collect and access various types of information, such as credit reports, public records, and information provided by the customer. We use this information to maintain your accounts and to assist you with your financial needs. The information we obtain from you will remain strictly confidential. We educate our employees to understand the necessity for confidentiality and to comply with our information principles.

Maintaining Accurate Customer Information
Our objective is to ensure your records are current, complete, and accurate. If you discover that any of your financial information is incorrect or incomplete, please call or write to us at the telephone number or address listed on your account statement. Customers may also visit one of our banking facilities or send us an e-mail. We will correct any erroneous information in a timely manner. The above listed methods of contacting the bank may also be utilized if submitting questions or complaints about your privacy.

Consumer Complaints
Schertz Bank & Trust is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Schertz Bank & Trust should contact the Texas Department of Banking through one of the means indicated below:

Schertz Bank & Trust cae bajo las leyes del estado de Texas y por esta ley está conforme a la supervisión legal del Departamento Bancario de Texas. Cualquier consumidor que desee reportar una queja contra Schertz Bank & Trust debe comunicarse con el Departamento Bancario de Texas por medio de de lo siguiente:

• In Person or U.S. Mail (En Persona o Por Correo):
   
  • 2601 North Lamar Boulevard, Suite 300
    Austin, Texas 78705-4294
     
• Telephone or Facsimile (Por Teléfono o Por Fax):
   
  • Telephone: 877-276-5554 (línea gratuita)
  • Facsimile: 512-475-1313
     
• Fax Number: 512-475-1313
   
• Electronic Communications (Correo Electrónico ) (E-mail):
   
  • Electronic Mail:consumer.complaints@banking.state.tx.us
  • Website: www.banking.state.tx.us

Disclosure of Customer Account Information
At Schertz Bank & Trust, we share information within our facility in respect to your banking relationship for official business purposes only. The bank will not intentionally reveal any account information or other personal information to a third party not affiliated with Schertz Bank & Trust, unless:

• You authorize the disclosure of information.
• The bank is required or allowed to by law.
• The information is needed in order to complete a transaction initiated by you.
• The information is provided to a reputable credit bureau or information-reporting organization.

Schertz Bank & Trust does not share any customer information with third party marketers offering their products and services. While we may continue to offer products and services from third party vendors, Schertz Bank & Trust and the companies that work with us will safeguard the confidential customer information provided to us.